Warranty & Return Policy
At Salisbury Greenhouse, we want you to feel confident and inspired every time you shop with us. Plants are living things and while nature has its own plans, we stand behind the quality of what we grow and sell. If you ever have a question or concern about your purchase, we’re here to help!
Our team can often help troubleshoot plant issues or determine if your item qualifies for warranty coverage or in-store credit.
General Guidelines
- The item must be present when making a claim.
- Grow Program Members: no receipt needed (we can look you up!) IF information is provided.
- Non-Members: please bring your original receipt.
- All warranty claims are issued as in-store credit for the original purchase amount ~ no cash refunds.
- Any item with a discount of 50% or greater is final sale.
🌳 Trees, Shrubs, & Hardy Plants
Must be correctly planted in the ground (see our pamphlet and our knowledgeable staff for more info!) and properly watered and cared for to qualify for warranty coverage.
Warranty until the end of the next growing season (September 15).
Warranty does not cover loss or damage caused by weather, animals, machinery, chemicals, or other acts of nature.
Email us photos and details prior to making a warranty claim.
- For products installed and planted by Salisbury; warranty of the plant material does not include installation costs. For plants to be re-planted, additional charged will be incurred.
🌸 Tender Roses, Small Fruits, Perennials, & Vines
- Warranty valid until the end of the current growing season (November 1).
- No overwinter guarantee applies to these varieties.
- Email us photos and details prior to making a warranty claim.
🪴 Annuals, Houseplants, & Indoor Tropicals
- Guaranteed for 30 days from the date of purchase.
- If your plant doesn’t thrive, with proper care, within this period, email us a few photos and details ~ we’ll do our best to help or advise on next steps.
🌸 Fresh cut; flowers, Christmas trees, and Christmas greens are final sale
Workshops including floral; Creations are final sale.
🛍️ Non-Living Products & Giftware
- Non-Living Products (e.g., pots, tools, décor) ~ 30-day return policy
- Giftware & Fashion Items ~14-day return policy; must be in original condition with tags attached.
- Seasonal Artificial Items (Easter, Thanksgiving etc.) – final sale.
- Artificial Christmas trees – final sale.
- Christmas Décor – final sale after December 1 of the current year.
Any sale with a discount of 50% or more will be final sale .
🎁 Gift Cards
- Salisbury Gift Cards are non-replaceable if lost or stolen.
- Salisbury Gift Cards are not redeemable for cash.